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Data Protection

Koi baji's Privacy Policy — Your Information, Our Responsibility

You play at koi baji, we protect your data. Read this Privacy Policy to learn in detail how your information is collected, used, and kept secure.

Last Updated: January 2026
Our Commitment
Your Data Is Never Sold
SSL-Encrypted Transactions
No Third-Party Sharing
You have the right to request deletion of your data
256-bit
SSL Encryption
0%
Data Sales
24/7
Security Monitoring
48 Hours
Data Retention Period
Our Security Framework

How Your Data Is Protected on koi baji

We follow world-class technology and policies to ensure the highest level of protection for your personal data.

End-to-End Encryption
Every transaction and piece of personal information on koi baji is protected by 256-bit SSL encryption. This means your password, payment details, and identity documents cannot be read by anyone unauthorized.
No Data Sales
koi baji will never sell or rent your personal information to any third party under any circumstances. Keeping your name, phone number, email, and payment details completely confidential is our core commitment.
Secure Data Storage
Your data is stored on internationally certified secure servers. Server access is strictly controlled, and only authorized personnel can access the information they need.
Right to Privacy
You can request to view, correct, or delete your stored data at any time. koi baji processes all such requests within 48 hours.
Marketing Preferences
You can unsubscribe from promotional emails or SMS at any time. We respect your preferences and will not contact you with unwanted communications.
Regular Security Audits
koi baji conducts regular audits of its security systems. Any vulnerabilities are identified and resolved promptly to keep your information protected at all times.
Table of Contents

This Privacy Policy ("Policy") governs the relationship between koi baji ("Platform", "we") and users of our services ("you", "member"). By using the koi baji website or mobile app, you are deemed to have agreed to this Privacy Policy. We treat the protection of your personal information as our highest priority and handle it with full transparency at all times.

01

What Information We Collect

When you register and use the koi baji platform, we collect two types of information — what you provide directly and what is gathered automatically.

Information Provided Directly

Data Type When It's Collected Why It's Needed
Full name, date of birth At Registration Identity & Age Verification
Mobile number, email Registration & Communication Account Security & Notifications
National ID / Passport During KYC Verification Identity Verification
BKash / Nagad Number Payment Processing Time Deposit & Withdrawal Process
Address Details KYC Process Legal Compliance & Verification

Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device ID.
  • Usage Data: Time spent on each page, games played, and betting history.
  • Location Data: Approximate location (city level only), not precise GPS.
  • Cookies & Log Files: Session data, preferences, and browsing patterns.
Important

Koi baji never stores your password in plain text — it is always kept in a hashed format. Even our staff cannot view your password.

02

How We Use Your Information

Koi baji uses collected data only for specific, defined purposes. We never use your data for unrelated reasons.

  • Account Management: Creating your profile, verifying login, and keeping your account secure.
  • Payment Processing: Processing deposits and withdrawals and maintaining transaction history.
  • Customer Support: Handling your questions, complaints, and support requests.
  • Security & Fraud Prevention: Detecting suspicious activity and preventing fraud.
  • Service Improvement: Analyzing user behavior to improve the platform experience.
  • Legal Compliance: Meeting the requirements of applicable laws and regulatory authorities.
  • Personalized Experience: Providing game recommendations and bonus offers tailored to your preferences.
  • Contact: Sending important updates, security alerts, and (with your consent) promotional messages.
Our Policy

Koi baji never sells your information to advertisers or data brokers. Your data is used solely for the purpose of providing our services.

03

Data Retention & Security Measures

Koi baji stores your information with the highest level of security. Our security measures follow international standards and are updated on a regular basis.

Technical Security

  • 256-bit SSL/TLS Encryption: All data transfers take place over encrypted channels.
  • Firewall & Intrusion Detection: Multi-layer protection to prevent unauthorized access.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Regular Backups: Regular backups to secure servers to prevent data loss.

How Long We Retain Your Data

Koi baji retains your information according to the following policy:

  • Active account data: retained for the duration the account remains open
  • Transaction records: 5–7 years as required by law
  • KYC documents: 5 years following verification
  • Closed account data: retained for 3 years from the date of closure, then deleted
04

Cookies & Tracking Technologies

Koi baji uses cookies and similar technologies to enhance the user experience on the platform. Learn more about the different types of cookies below.

Cookie Types Purpose Duration
Essential Cookies Login Sessions & Security Deleted at end of session
Functional Cookies Saving language and display preferences 30 Days
Analytics Cookies Usage Pattern Analysis 90 Days
Marketing Cookies Showing relevant offers 60 Days (Subject to Consent)

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features of the platform to stop working.

05

Sharing Information with Third Parties

Koi baji does not sell your data. However, in limited circumstances, certain information may be shared with specific third parties.

When Your Information May Be Shared

  • Payment Processor: With mobile banking operators such as bKash and Nagad — solely for completing transactions.
  • KYC Verification Service: With authorized verification agencies for identity confirmation.
  • Legal Authorities: With government authorities when required by court order or legal obligation.
  • Technology Service Providers: With hosting and cloud service providers — under strict confidentiality agreements.
Our Commitment

All third parties we work with are required to uphold koi baji's privacy standards. Any breach of contract results in immediate termination of the relationship.

06

Your Privacy Rights

As a koi baji member, you have specific rights over your personal information. We respect and act on those rights promptly.

Right to Access
You may request access to any information we hold about you. We will respond within 48 hours.
Right to Rectification
If any information we hold about you is incorrect, you may request a correction. We will address it as quickly as possible.
Right to Erasure
After closing your account, you may request deletion of all your personal information (except where retention is required by law).
Right to Object to Processing
You may object to your information being used for marketing or analytics purposes.
Data Portability
You may request a download of your account information in a structured format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily suspended.
How to Exercise Your Rights

To exercise any of the rights listed above support@koibaji.appEmail us at. Once your identity is verified, we will take action within 48 hours.

07

Protection of Minors

Koi baji is strictly for users aged 18 and above. We actively prevent minors from registering.

  • Date of birth verification is mandatory at registration.
  • Financial transactions are restricted until age is confirmed through the KYC process.
  • If a minor is found to have created an account, it will be closed immediately and all associated data will be deleted.
  • No personal information from minors is knowingly retained.
To Parents & Guardians

If you believe a minor in your household is using koi baji, please support@koibaji.appto contact us.

08

Privacy Policy Updates

Koi baji reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you through the following channels:

  • Notification pop-up upon accessing the platform.
  • Detailed change notifications sent to your registered email.
  • Updating the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly to stay informed.

09

Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. koi baji's privacy team will treat your message with the attention it deserves and respond promptly.

Email
support@koibaji.app
Response Time
Within 48 Hours
Live Support
24/7 Chat Available
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